TERMS & CONDITIONS

Due to high demand on our courier networks and reduced staffing, minor delays may occur in some areas of the UK. Our order cut-off times may change at any time to prioritise staff health and safety and dispatch capacity. Please note that Blossoms VIP Boutique only covers flower deliveries, not gifts.

 

Placing an Order

When placing an order or subscription request with Blossoms and Co. (Yorkshire) Limited, through the websites www.blossomsandco.uk / bloomsbradford.co.uk / HerbimoreGifts.co.uk or by calling 01274 370881 you acknowledge that you have read and understood the following terms and conditions.

 

Cancelling Your Order

You can cancel an order or subscription request up to 24 hours before the specified delivery date by emailing hello@blossomsandco.uk. Please include your order number and the reason for cancellation. Note that we cannot cancel orders that have already been dispatched due to the perishable nature of the products. During peak times, orders are processed four days prior to dispatch and cannot be canceled. We will confirm your cancellation via email.

 

Changes to Subscription Requests or Orders

With reasonable notice prior to dispatch, changes to orders can be accommodated. Once dispatched, orders cannot be amended. For any changes, please contact our customer service team or email your request, including your order number or subscription package. Other products can be returned within 30 days for a refund, which will be processed within 14 days of receiving returned items.

 

Alcoholic Gifts

It is illegal for anyone under 18 to purchase or attempt to purchase alcohol under UK laws. All alcoholic gifts are delivered to permitted areas in the UK via a licensed third party. For licensing and supplier information, please contact our customer service center.

 

Refunds

Due to the perishable nature of fresh flower deliveries, complaints and refunds will be handled on a case-by-case basis, without affecting your statutory rights.

 

Conditions for Refunds

 

1. Photographic Evidence: If flowers are disposed of without photographic evidence, remedies will be discretionary. A photo should be taken within 24 hours of delivery to accurately represent the bouquet.

 

2. Delivery Notification: It is the sender's responsibility to inform the recipient of the delivery. If perishables are left in a safe place, this is at the courier's discretion, and we are not liable thereafter. If we cannot deliver after two attempts, refunds will not be issued.

 

3. Contact Attempts: If the customer or recipient does not make contact we cannot be held responsible for non-delivery if all possible methods to fulfill the order have been exhausted, and refunds cannot be provided in such cases.

 

4. Refusal of Delivery: Blossoms and Co. (Yorkshire) Ltd is not responsible for orders that the recipient refuses. No refunds will be given if the recipient refuses receipt for any reason.

 

5. Return Costs: Customers will cover return costs within the statutory cooling-off period. If items are defective or damaged, we will cover delivery costs for their return.

 

6. Deductions for Handling: If an item is handled beyond normal shop handling, we reserve the right to deduct from the refund for any loss in value.

 

Vouchers

Vouchers issued by Blossoms and Co. (Yorkshire) Limited have no monetary value and can be changed or revoked at any time. There is a £20 minimum order for voucher usage, and only one voucher can be used per order. Vouchers cannot be applied to subscription packages and are not valid for checkout via PayPal.

 

Small Errors

In cases of minor errors, such as incorrect message cards, we do not provide full refunds, as the flowers were delivered. We will contact the recipient to apologise and may provide a voucher as a token of goodwill.

 

Deliveries

Delivery dates are not guaranteed. We will do our best to meet your desired date. All flowers, except hand-delivered products, are dispatched the day before the intended delivery date. If delivery is missed on the specified date, refunds are only available for same-day delivery orders, subject to our 100% Satisfaction Guarantee.

 

Address Requirements

Please ensure complete and accurate delivery addresses, including postcodes and any specific details. We cannot deliver to PO boxes or inaccessible areas.

 

Confirmation of Order

You will receive a confirmation email upon placing an order. If you need to make amendments, contact us immediately.

 

Liability for Incorrect Information

We are not liable for delivery failures due to incorrect or incomplete shipping information provided by the customer.

 

Special Deliveries

For hospital and funeral deliveries, ensure the facility accepts flower deliveries and provide the correct ward or funeral details.

 

Customer Care

Our customer service team aims to provide the best experience possible. Office hours are 9 am to 5 pm, Monday to Friday, with extended hours during peak periods.

 

100% Satisfaction Guarantee

We strive to ensure that all products are delivered in perfect condition. If you are not satisfied with your experience, please contact us for assistance. Our guarantee does not cover issues beyond our control, such as incorrect delivery addresses or refusals.

 

Fraud Prevention

We reserve the right to cancel orders suspected of being fraudulent.

 

Cut-Off Times

Our cut-off time for next-day delivery is 10pm from Monday to Saturday. Specific cut-off times apply for Sunday and Monday deliveries, and we recommend placing orders early for certain postcode areas.

 

Personalised Cards

Cut-off times for personalised cards are 3pm, Monday to Friday. Standard delivery terms apply, and any issues should be reported promptly.

 

For any queries, please email hello@blossomsandco.uk

 

Blossoms and Co. (Yorkshire) Limited, 24, Market Street, Bradford, West Yorkshire BD1 1LH