PRIVACY POLICY

At Blossoms and Co. (Yorkshire) Limited, we are committed to preserving the privacy of all our website visitors. We prioritise the protection of your data. Please read the following privacy policy to understand how we use the information you provide and how we safeguard this data. You may withdraw your consent at any time by emailing us at privacy@blossomsandco.uk or by calling 01274 370881. Any information gathered by or provided to Blossoms and Co. (Yorkshire) Limited, 24, Market Street, Bradford, West Yorkshire BD1 1LH

 

LEGAL BASIS

We use your information to process orders, deliver products and services, handle payments and transactions, and keep customers updated about their order status, progress, and promotional offers. We also update customer records, maintain accounts, and display content like birthday reminders and customer reviews while recommending relevant offers and services.

 

LEGITIMATE INTERESTS

Additionally, we utilise the information provided to enhance our services, prevent or detect fraud, and enable third parties to perform logistical, technical, and other functions on our behalf. Non-contracting third-party processors, such as local florists, are obligated to lawfully protect any information shared with them and are instructed to delete any data passed for order processing within 30 days. With your consent, you agree to the collection, use, and transfer of the information you provide under this policy for processing your order and marketing purposes.

 

INFORMATION THAT WE COLLECT FROM YOU

When you visit our website, register, or place an order for products or services, you may be asked to provide certain information about yourself. This may include your name, billing details, recipient's name, and recipient's address. Please note that we do not store any financial details.

 

We may also collect information regarding your usage of our website and any messages you post, email correspondence, and letters sent to us. Telephone calls are recorded for training and monitoring purposes. To access the data we collect or withdraw your consent, please email privacy@blossomsandco.uk or call 01274 370881. We retain essential information to fulfill contracts and remove data for which we require consent when lawful purposes are no longer needed. If you have any further questions or concerns, please contact us at privacy@blossomsandco.uk or call 01274 370881.

 

TYPES OF INFORMATION WE GATHER

Blossoms and Co. (Yorkshire) Limited gather information from you through our website or by other means, including telephone or post. Automatic information is stored via cookies, and we collect data when our website is accessed through your browser. Email communications are used to market specific offers and provide useful information. We also receive confirmation when you open emails from Blossoms and Co.

 

CO-BRANDED OFFERS

With your positive consent, we may offer co-branded or joint services and products.

 

USE OF YOUR INFORMATION

We do not sell your information to any third party. Your data allows us to provide access to all parts of our website and supply the goods and services you have requested. This information also helps us bill you and contact you regarding your orders. We analyse this data to support, improve our services, and develop our business. We may contact you for your opinions on our services and to notify you of important changes, website developments, or updates to our services. Where you have consented, we may inform you via email about other services and products that may interest you. If you change your mind about future communications, please let us know.

 

Your data will be retained by us for a minimum of 12 months from the time of consent, but it will only be kept as long as necessary. We collaborate with affiliate companies and third-party suppliers to fulfill your order and perform functions on our behalf internationally and in Europe. We may use your data for remarketing to serve personalised ads.

 

PROTECTION AT BLOSSOMS AND CO.

We release information as deemed necessary to comply with the law, protect our terms and conditions, and ensure the safety and property of Blossoms and Co. (Yorkshire) Limited. With your consent, you will receive notifications when any of your information may be shared with a third party, and you will have the option to decline sharing if you wish.

 

DISCLOSURE OF YOUR INFORMATION

Information provided to us may be accessed by or shared with third parties, some of whom may be located outside the European Economic Area (EEA). They act on our behalf for the purposes detailed in this policy or as approved by you. These parties process information, fulfill and deliver orders, handle credit card transactions, and provide support and services on our behalf. We may also share aggregate information regarding website usage with third parties, but this will not include personally identifiable information. If you consent to share your details with us, we may allow other companies within our group to occasionally contact you regarding services and products that may interest you. For example, you may receive a delivery update from one of our courier providers via email. If you change your mind about receiving correspondence from these companies, please contact us at privacy@blossomsandco.uk or call 01274 370881.

 

If our business enters a joint venture, is sold, or merges with another entity, your information may be disclosed to the new partners or owners. Countries outside the EEA may not have strong data protection laws, but we take necessary steps to ensure that your data is handled by third parties in accordance with this policy. We are committed to due diligence processes before engaging with such parties. Unless required by law, we will not sell, share, or distribute your information without your consent.

 

We work with partners for services used to personalise advertisements or for analytics and tracking necessary to maintain functionality, including:  

Trustpilot  / AWIN / Pinterest / Search Ads 360  / Campaign Manager  / Interflora /Google Ads / Bing / Facebook / LinkedIn / Mouseflow / Site 24/7 / Google Analytics / Symantec / Reviews. 

 

COOKIES

Cookies are small pieces of information stored on your computer or device. Our systems issue cookies when you access our site, allowing users to log on and use it during future visits. Cookies also help us monitor traffic to our website and personalize content to suit user needs. You can configure your computer to reject cookies by following the appropriate instructions at www.aboutcookies.org. If you choose to reject cookies, certain features on our website may not be accessible. If you wish to opt out of cookies in the future, please let us know by emailing privacy@blossomsandco.uk or calling - 01274 370881.

 

SECURITY AND DATA RETENTION

Blossoms and Co. (Yorkshire) Limited implement necessary security measures to protect your information from unauthorised access and against unlawful processing, destruction, accidental loss, and damage. We retain your information for a reasonable period or as required by law. The IONOS SSL protection encrypts your information, maintaining electronic safeguards during collection. Your data will be retained for a minimum of 12 months from consent. Order history and information will be kept until a request is made for removal.

 

You may request the removal of your data by emailing privacy@blossomsandco.uk or calling 01274 370881.

 

ACCESSING AND UPDATING

You have the right to view the information we retain about you and request any necessary changes to ensure accuracy and currency. To do so, please contact us at hello@blossomsandco.uk. There is no fee for initial requests. By law, we are entitled to charge a fee of £10 to cover the costs of providing details on the information we hold.

 

CHILDREN

Blossoms and Co. (Yorkshire) Limited, does not sell products for purchase by children under the age of 16. All children's products must be purchased by adults. The processing of personal data for a child is lawful only if the child is at least 16 years old or if consent is provided by the holder of parental responsibility for children under 16. Through the Interfora platform there maybe times where alchol is sold but ony to over 18 year olds.

 

CHANGES TO OUR PRIVACY POLICY

Any future changes to our privacy policy will be posted on our website. Where appropriate, email notifications will also be sent.

 

YOUR RIGHTS

You are entitled to request copies of your personal details held by Blossoms and Co. (Yorkshire) Limited. Your rights include: 

 

• Right of access: Request a copy of the data we hold about you.

• Right of rectification: Correct any incomplete or inaccurate data we hold.

• Right to be forgotten: Under certain circumstances, request the removal of your data.

• Right to restriction of processing: Under certain circumstances, restrict the processing of your data.

• Right of portability: Request that your data be transferred to another organisation.

• Right to object: Object to certain types of processing, such as direct marketing.

• Right to object to automated processing (including profiling): Be subject to legal effects of automated processing.

 

RIGHT TO JUDICIAL REVIEW

If Blossoms and Co. (Yorkshire) Limited refuses your request under rights of access, we will provide a reason. You have the right to complain as detailed below. Certain instances may limit these rights. For further information on these rights, please email privacy@blossomsandco.uk or call 01274 370881..

 

You may also contact our Data Protection Officer in writing at: 

Data Protection Officer  

Blossoms and Co. (Yorkshire) Limited,

24, Market Street, 

Bradford, 

West Yorkshire 

BD1 1LH

 

All requests will receive a response within 7 working days. We may ask for personal details to locate the information we hold about you. If you are not satisfied with our response, you may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

Blossoms and Co. (Yorkshire) Limited welcome all queries, comments, and requests regarding our use of your details. Please address correspondence to privacy@blossomsandco.uk or call 01274 370881.